![]() ![]() If the customer fails to check out by the above stated check out time, extra charges will apply. The check in time is 15:00, bill needs to be cleared by 10:00 and the check out time is 11:00. It is customers duty to check whether a visa or other travel certificates are required by the Croatian immigration authorities, for the citizens of country of her/his origin. The customer is required: to have valid travel documents, to act in accordance with the house rules in accommodation units. will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control. It is Hoteli Maestral d.o.o.'s obligation to take care of provided services, hosts, and customers' interests and rights according to accepted customs and practices in tourism. reserve the right to charge guests for the first night on the bed / breakfast basis. In circumstances caused by conditions beyond their control, customers must produce a written statement. In case of cancellation the cancellation policy will be applied as follows: for cancellations made less than 7 days prior to arrival or "NO SHOW" situation, or cancellations during the use of the accommodation, Hoteli Maestral d.o.o. Changes must be made at least 7 days prior to the arrival date. If the customer wishes to change or cancel a reservation, this must be done in written form (email, mail or fax). reserves the right to cancel the reservation and refund the complete amount paid. In cases where substitute accommodation unit is not available, and the accommodation is paid in advance, Hoteli Maestral d.o.o. Confirmed accommodation unit can be substituted by an accommodation unit of the same or higher category and at the price confirmed at the time of booking, provided that customer is notified in advance. reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified. Hoteli Maestral d.o.o.'s Right to Change and Cancel accommodation units are categorized and described in accordance with the official categorization of the Croatian Ministry of Tourism and its authorized agencies. guarantees accommodation rates valid at the time of booking. For customers who have paid an advance for their reservation, or provided acceptable reservation guarantee, Hoteli Maestral d.o.o. reserves the right to change the prices of service at any time. These services must be requested at the time of booking. Additional services are not included in the price of accommodation, therefore the customer pays for them separately. The price of the services includes the basic service per person/day or per unit as described in the price list. The amount of the sojourn tax paid will be clearly specified on the invoice issued by the service provider. The amount of the sojourn tax to be paid, is payable together with the balance of the cost. Children from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The Tourist tax in the Republic of Croatia varies from destination to destination and travel period. The confirmation mail/letter/fax has to be presented at check in.Īccording to the Croatian Tourist tax Law, the customers are required to pay the sojourn tax when paying for their accommodation. The bookings made online, via mail or fax, are valid only after the sales office confirms in written that the reservation is accepted. The balance of the service cost is payable at the hotel reception prior to departure of the customer. When booking, the customer is required either to pay an advance, or provide a valid credit card as a payment guaranty, depending on the method of payment. When booking, the customer is required to give all the information necessary during the booking procedure. Everything stated hereafter becomes legally binding both for the customer and Hoteli Maestral d.o.o. When booking, the customer confirms that she/he accepts these Terms and Conditions in their entirety. Inquiries and booking can be done via our web site, by mail, fax, or in person at the the hotel reception. is not liable for circumstances caused by conditions beyond its control, including wars, acts of terrorism, riots, strikes, natural disasters, sanitary disruptions, restrictions by local authorities etc. ![]() provides hotel and catering services in accordance with the General Terms and Conditions, and with the period and details as confirmed on the reservation.
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